We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us while in our store of your concern. This is why Smallcakes recommends the pickup party have knowledge of order they are picking up. We will do anything in our power to rectify your order and have a happy client, however, some issues cannot be fixed. If the issue is a design flaw, in most cases, Smallcakes staff can and will accommodate. WE CANNOT FIX THE PROBLEM ONCE YOU GET HOME.
If there is a problem with your order, caused by our staff, Smallcakes management will decide if a store credit is necessary. For instance, if you feel our cake is too moist/dry and ‘nobody could eat it,’ we require you to bring back the entire uneaten portion of the cake so we may inspect it. As talented as we may be, sometimes mistakes happen (we are human after all). Smallcakes does not issue full refunds for any reason. We will give you credit for the amount deemed appropriate for use toward a future purchase. All refunds will be provided as a credit to the credit card used or an in-store credit, i.e. Smallcakes Gift certificate within five (5) business days upon receipt of the returned merchandise.
Special orders/over the phone orders that are not picked up will NOT be refunded. Special orders not picked up at the time specified will have until close of business the day of the specified pick-up date.